Support
Help & support
Common questions about how ImgSera handles your files and what it needs from your machine.
Contact
Email us at imgsera@gmail.com
Common questions
Where are my images stored?
Everywhere, on your machine. ImgSera reads the files you import and writes exports to the output folder you choose. It does not upload anything, and it does not delete your originals — "overwrite originals" exists but is off by default.
Why does the AI need to download something first?
Upscaling and background removal use real neural networks (Real-ESRGAN and U²-Net). The model file is downloaded once, only when you ask for it, and is stored outside the application folder so updating ImgSera never re-downloads it. Afterwards those tools work offline.
Does ImgSera need an internet connection?
Only for the AI model downloads you explicitly request. Conversion, resizing, compression, PDF work and batch processing are fully functional with the network disconnected.
Do I need an account?
No. There is no sign-in step in the application, and none is required to use it.
Can I try it before using my own images?
Yes. The dashboard includes Ask Sera, plus an Explore ImgSera gallery of curated sample images across nature, portraits, products, photos and objects, with a demo workspace you can load.
Where does history and settings live?
In your user data folder, alongside the thumbnail cache, logs and downloaded models. It is local only — never synced — and history can be cleared from within the application at any time.
Help without contacting us
Most questions are answered by the documentation bundled with the app.
- Built-in user guide A full walkthrough of every tool ships with ImgSera and is reachable from the Help button.
- In-app privacy statement The same privacy position documented on this site, available offline in Settings.
- AI Models page Shows which models are installed, their size, and whether GPU acceleration is active.
- Batch page Live per-file status, with pause, resume, cancel, retry-failed and clear-completed.
- Explore ImgSera Curated sample images and a demo workspace for trying the tools without your own files.
Ready to prepare your images?
ImgSera runs entirely on your Windows machine — no account, no uploads, no subscription required to get started.
Releases are being finalised. The download page shows the current status honestly.